Shipping policy

Pour la shipping policy il me faut 3 infos qui dépendent vraiment de ta logistique (je ne veux pas mettre de faux délais face aux clients) :

Shipping Policy

Last updated: August 28, 2026

Thank you for shopping at Hunsly (operated by UNIVERSECOM LLC). This Shipping Policy explains how we process and deliver your orders.

  1. Free Worldwide Shipping

We offer free shipping on all orders, worldwide — no minimum purchase required. The countries we ship to are listed at checkout.

  1. Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after your payment is confirmed. Orders placed on weekends or holidays are processed the next business day. During high-demand periods (sales, holiday season), processing may take slightly longer.

  1. Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery times are:

  • United States: 7–12 business days
  • International orders: 10–20 business days, depending on the destination and local customs processing

Total delivery time = processing time + shipping time. Please note that these timeframes are estimates and not guarantees, as delays may occur due to carriers, customs, weather, or other circumstances beyond our control.

  1. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. Please allow 2–5 business days for the tracking information to become active. If you have not received your tracking number within 5 business days of placing your order, contact us at hunsly.sav@gmail.com.

  1. Customs, Duties, and Taxes (International Orders)

For international orders, your package may be subject to import duties, taxes, or customs fees determined by your country's regulations. These charges, if any, are the responsibility of the customer and are not included in our prices or shipping fees. Customs processing may also add extra time to delivery. We recommend contacting your local customs office for more information.

  1. Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you notice an error, contact us at hunsly.sav@gmail.com as soon as possible — we can update the address only if the order has not yet been shipped. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).

  1. Lost, Stolen, or Delayed Packages

If your tracking shows "delivered" but you have not received your package, please first check with neighbors, household members, or your local post office, as packages are sometimes marked delivered before arrival. If your package still cannot be located, or if your order has not arrived within 30 days of shipment, contact us at hunsly.sav@gmail.com and we will investigate with the carrier and find a solution — including a replacement or refund where appropriate.

  1. Multiple Shipments

If your order contains several items, they may be shipped in separate packages and arrive on different dates. You will not be charged any additional shipping fees for split shipments.

  1. Contact Us

For any questions about shipping or your order:

Hunsly — operated by UNIVERSECOM LLC Email: hunsly.sav@gmail.com Phone: +1 302-385-1272 Business address: 30 N Gould St, Sheridan, WY 82801, United States