Refund policy

Return & Refund Policy

Last updated: August 28, 2026

At Hunsly (operated by UNIVERSECOM LLC), your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

  1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original condition, and in its original packaging.
  • You must provide a receipt or proof of purchase (your order number is sufficient).

Important — do not send your package back without contacting us first. To start a return, email us at hunsly.sav@gmail.com with your order number and the reason for your return. If your return is approved, we will send you a Return Authorization along with the return shipping address and instructions. Items sent back without prior authorization may not be accepted or refunded.

  1. Return Shipping Costs
  • Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as we cannot be responsible for return packages lost in transit.
  • Original shipping fees (if any) are non-refundable, except in cases of our error.
  1. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong product, contact us at hunsly.sav@gmail.com within 7 days of delivery with your order number and clear photos of the issue. We will make it right at no cost to you — with a free replacement or a full refund, at your choice.

  1. Refunds

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may need additional time to post the refund to your account.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company or bank — processing times can vary.

  3. If you've done all of this and still have not received your refund, contact us at hunsly.sav@gmail.com.

  4. Exchanges

The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a new order. For defective or incorrect items, we will ship a free replacement (see Section 3).

  1. Order Cancellations

You may cancel your order within 12 hours of purchase for a full refund by emailing hunsly.sav@gmail.com with your order number. After 12 hours, your order may already be processed and shipped, in which case our standard return policy applies.

  1. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items marked as final sale
  • Used or opened personal care items, for hygiene and safety reasons

If you have any questions about the eligibility of a specific item, contact us before purchasing.

  1. Contact Us

For any questions about returns or refunds:

Hunsly — operated by UNIVERSECOM LLC Email: hunsly.sav@gmail.com Phone: +1 302-385-1272 Business address: 30 N Gould St, Sheridan, WY 82801, United States